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GENERAL
TERMS AND CONDITIONS
Those who book a service through us
with our written confirmation are bound to be with the following as
this constitutes full acceptance of these general terms and
conditions by both our company and our esteemed guests.
Our Tours and Rates:
On our price lists there are two
different rates as “regular / seat-in-coach” and “private” ones. The
main difference between these two is that there might be some other
participants as well in a regular tour whereas private tours are
made without any others rather than the clients who have booked it.
Though private tours are relatively more expensive they are more
convenient and flexible for the people who are keen on their
privacy. Due to the fact that our regular tours can be booked until
the very last moment we can never give you the exact number of the
tour participants when asked in advance. It is also nature of
the regular tours to combine some different tours having the same
itineraries and therefore the guides and vehicles may be replaced
with others at the time of touring.
On the price lists, the first
column refers to “regular” rates while the rest are based on
“private” ones and they are given on per person basis depending
on the number of the participants. One person private rates
do not include the single supplement fee and therefore is to
be additionally charged.
Our private rates are given for up to
10 persons and if there become 10 or more participants a special
rate will be given.
All
the regular tours are made solely in English in accordance with the
given program. Private tours are made in the required languages.
All the rates are given net
and commission free in American dollars and valid between
01.01.2008 - 31.12.2008. (To make it easier for our esteemed
colleagues, our retail rates have also been quoted)
All
the tour rates include guidance, air-conditioned transportation,
admission fees as specified on the itinerary, hotel service and all
the related taxes if otherwise noted.
Depending on the situation we can use a guide who can also drive at
the same time or a separate guide and a chauffeur. Parasol Holidays
reserves the right to make decision in this respect without
informing the other parties unless there is a specific commitment
between the related parties.
The included meals on our tours are
identified by letter codes in the tour descriptions as shown below;
(B) = Breakfast (L)=
Lunch (D)= Dinner
All our private tour rates are
exclusive of lunches while they are inclusive to our minimum one
full day tours
All the minimum 2 day tour rates
include accommodation at the quoted hotels on the specified basis
unless otherwise is noted below the related rates.
At regular tours pick up time
on the tour commencement day is 09.00 at the airport and 10.00 at
the city. Those who arrive at the airport before 09.00
should wait until the pick-up time. Those who arrive in train
station should also wait until 10.00 for the other participants of
the group.
The
earliest drop-off time is 16.30 at the city and 17.30 at the airport.
In our tours, no breakfast on the
first day and no dinner on the last day are served.
For all the accommodation included
tours there will be 2 % discount for the third person who shares the
same room with other two persons.
Daily tours' rates do not include
airport pick-up and drop-off fees while two day or longer ones cover
pick-ups and drop-offs from/at the airports. (However, no surcharge
for the private tours except the in-city tours)
Timings given for the daily tours are
approximate ones and they are all subject to change. Pick-up times
may vary depending on the number of the participants and hotel
locations.
Guarenteed Tours Policy:
Our
guarantees are given only for the bookings requested by 48 hours ago
prior to the commencement of the services
though we will also do our best to carry out all the requirements
even if they are forwarded to us at the last moment.
Guaranteed departures are valid in
case the guests join the tour on the very first day of the tour.
Demands for joining to these tours at a different date and location
are needed to be confirmed by us as a private rate will be applied
if there become no other participants on these tours. However,
further to our confirmation, if the already available participants
cancel the tour and consequently no more people join the regular
tour then Parasol Holidays keeps the right to cancel the
arrangements for the clients who will join the tour at a different
stage rather than the original commencement date or to charge on
private basis.
Availability Issues:
We
are asked from time to time whether there is any availability on a
certain date at a certain hotel. Unless we make reservation with
regards to this request availability can never be guaranteed. When
we ask to the hotel about availability and they say the rooms are
available this is valid only for that very moment. The rooms can be
imminent to any others right away. Therefore, we strongly recommend
to ask for reservation to guarantee the room as otherwise the
availability at that moment does not guarantee the room even for the
requests to be made in the following few hours.
Children Policy:
25 % discount is made for children
between 03-10 years old while 00-02 years old ones are free on all
the tours even if these tours are daily ones. (The discounts
apply if the child shares the same room with their parents as the
third person on the minimum two day lasting tours. If a twin
room is booked for children at the hotels then no child discount is
applied)
Smoking Policy:
Smoking is strictly prohibited
in the tour vehicles. However, frequent stops are made , such that
smoking breaks may be taken outside the vehicles.
Booking Requirements:
We will sincerely appreciate whether
a non-smoking room and a twin bedded or a French bed room are
preferred is advised at the time of the initial booking. The
further requests in these regards might cause the hotels to overlook
these details. Despite the fact that we will do our best to
accommodate our guests accordingly we do not assume responsibility
about these problems since some hotels may not offer these
conveniences.
The Sequence of the Visits:
Though our guides show the utmost
care to follow the itineraries in the same sequence there might be
alterations in the sequence of the visits to the scheduled sites and
no refund can be demanded for that reason unless any sites or
museums are missed.
Minimum Person Requirement:
Some
tours are subject to minimum person requirement. They need to be
confirmed by us in advance. However, after the further confirmation
if the rest of the participants cancel the trip at a later time and
consequently there becomes less participants than the guaranteed
number, Parasol Holidays reserves the right to cancel any
tour. On the other hand, if a guaranteed departure is restricted to
minimum 2 persons and there is only one single participating person
then this tour is made only with private rates. Even if
payment is made for total 2 persons in lieu
of 1 single person this is not acceptable.
Missed Connected Flights:
If the guests miss the connected
domestic flights due to the late arrival of the international ones
no responsibility is taken and all the extra costs are charged from
the guests. Therefore short connection intervals between the
international and domestic flights are at the risk of our guests.
The Validity of the Prices:
While all care has been taken to
ensure that all the quoted prices are correct, circumstances beyond
the control of Parasol Holidays may necessitate a change in
the prices quoted. Parasol Holidays reserves the right to
adjust the price of any travel arrangements at any time due to the
increases in the cost of airfares, tours, exchange rate
fluctuations, fuel surcharges, value added tax, etc. However, the
quoted prices are guaranteed upon the receipt of full payment. Any
further taxes to be imposed by the government further to the release
of this Confidential Tariff may also cause the rates to
change. When the updated tariff is released the previous versions
expire.
Hotel Rates List:
We give the utmost care to provide
our colleagues with the most updated and current hotel rates list.
However, the hotels may apply different rates on some certain
periods and this can be notified by the hotels at the time of
booking request. Therefore, Parasol Holidays keeps the right
to revise the quoted hotel rates list at the time of booking.
However, once the bookings are confirmed with their specific rates,
no further charges are applied.
Payments:
The payments can be made through the
following methods:
1- Wire transfer to one of our
account numbers the details of which can be obtained on request.
All bank charges and fees need to be
debited to the sender.
2- By a credit card through VISA,
MasterCard or American Express. You may be billed in Turkish
Lira at the current exchange rate and therefore the USD amount you
authorize might be slightly different than quoted by you on your
credit card statement report due to fluctuations on the currency
rates and the conversion commissions that may be charged by your
bank.
The Disputes:
Should the tour participants have any
complaints about any of the tour arrangements, these should be
immediately brought to the attention of us, in order to remedy the
problem momentarily. Furthermore, any such complaints about our
tours must be submitted to us in writing, within 30 days after the
completion of the services.
Exclusions on Our Services:
Our
rates do not include passport and visa charges, travel
and medical health insurance (This is recommended to be obtained in
the origin country), excess baggage, all items not specifically
mentioned as being included, and all items of personal nature such
as laundry, telephone and other communication costs, all the
beverages also including bottled water, tea and coffee, meals not
detailed in the itinerary, and gratuities. Tips to the guides and
drivers are customary and are left to the discretion of the guests.
Passport and Visas:
All the participants must have a
valid passport for at least three (3) months with the appropriate
tourist visa for the destination and/or transit country. It is the
responsibility of the passenger to have the necessary documentation
in their possession before travelling. Consult the appropriate
consulate(s) for information on passport requirements. If the
participant is unable to be on the trip or its part due to the
absence of the documents required, he/she is obliged to cover any
costs involved at his own expense.
Airport Arrival Issues:
Due to the delays emerging from lost
luggage problems in the planes or passport problems at the Customs
Parasol Holidays cannot be held responsible and the guests
can be waited up to maximum 30 minutes on the regular tours if some
other participants are already awaiting in the tour vehicle.
However, if there are no other participants awaiting or it is a
private tour then our team will do their best to assist the problem
to be settled.
All the visa formalities at the
arrived airports should be processed by our guests on their own
since our staff is not allowed to access this point.
Those who have lost luggage problems
sometimes do not get through the Customs and inform our staff
promptly about the case by just waiting inside for quite some time.
Our staff is not allowed to get inside by the Customs authorities
and therefore there is no chance for them to look for our guests.
That there is nobody out could make our staff think that our guests
were not in the plane as all the other passengers of the same plane
were already out. Therefore we kindly ask our guests to go out of
the Customs and inform our staff that they are still awaiting inside
due to the luggage problem before inquiring the issue as otherwise
our staff can leave the terminal after having waited 30 minutes
further to the leave of the last passenger of the same plane and no
refund is given on such a case.
As our transfer staff is not allowed
to the point beyond the Customs our guests are supposed to deal with
the luggage handling on their own. Once they proceed to the terminal
meeting point they will be assisted properly. For the groups with
more than 10 participants the portage will be paid by our transfer
staff while individual travelers should settle this on their own.
While our team is already awaiting at
the airport, some guests may have difficulties from time to time in
meeting them on arrival to the airports due to the extreme crowd
despite their names are written on the boards that are held by our
staff and also due to the early landings of the planes. If the
guests take a taxi to their hotel without extensively looking for
our staff and calling our office promptly no refund will be given in
case our staff is still at the airport. Similarly all the guests who
arrive at the airport earlier than the scheduled time are supposed
to contact our office as our staff arrives to the airport 15 minutes
ago prior to the scheduled landing time of the planes. For the
delayed flights our staff can wait up to maximum 2 hours. For
further delays our guests are expected to take a taxi to their hotel
without any refund from our side. However, if the delays are advised
to us in advance then there is no problem at all as our transfer
service will be amended accordingly.
Right to Refuse:
We reserve the right, upon reasonable
grounds, to refuse any passenger any part of the tour services, the
right to decline to accept or retain any person as a tour
participant, should such person’ s health, mental or physical
condition (or the person’s general conduct) impede the operation of
the tour and/or the rights, welfare or enjoyment of other tour
participants. In such cases, our (or our agents’) responsibility, if
any, will be limited to the refund of costs for any unused tour
services.
Lost and Left Items
Parasol Holidays assumes no
responsibility for the lost and left items at the time of the tours.
However, if anything is returned to us by the hotels and the other
related parties we can ship these items on to the required
addresses. Then, the full shipment fee is charged by us prior to the
shipment of the item. For the credit card payments, a convenience
fee of 2.5% of the shipment fee is added on to the total charges .
We regretfully do not accept payments on the destination.
Responsibility:
Parasol Holidays
regrets, but cannot be responsible for any damage or injury to
participants however this may have occurred including cases of
damages caused by the wrong execution of the travel agreement if the
shortcoming is caused by the participant.
Neither does Parasol Holidays
accept any liability for lost, stolen or damaged personal property
(including money), losses or expenses due to delay or changes in
schedules, hotel overbooking or defaults, sickness, epidemics,
weather conditions, strikes, war, quarantine, force major, acts of
God, or any other causes beyond the direct control of Parasol
Holidays, nor carriers' or hotel owners' liability is governed
by applicable laws or international conventions. In such cases all
additional expenses have to be covered by the participant. If
participant arrives too late at the port of embarkation and the ship
has sailed then all consequences and costs that may occur will be
borne by the participant.
Cancellation Policy:
The notice of cancellations by
participants should be given in writing, and all such cancellations
will be effective on the date the written notification is received.
In the event of cancellation by a
participant sharing same accommodation, the rate charged to the
remaining participant will have to be increased to the “Single
Occupancy” rate, unless we can arrange for a Shared Accommodation.
Cancellation fees / charges are
agreed to be “Liquidated Damages”, and not a penalty. Deposit
towards a tour constitutes full acceptance of these “General Terms &
Conditions” and to the Cancellation Policy.
The Cancellation Fees, in addition to
any applicable Airline Penalties, are as follows:
·
If a booking is cancelled more than 30 days prior to
the scheduled departure, full payment (less $25 per person
cancellation processing fee) shall be refunded upon receipt of the
cancellation notice.
·
If cancelled 21 to 30 days prior to departure, the
cancellation fee shall be 10% of the total cost
·
If cancelled 11 to 20 days prior to departure, the
cancellation fee shall be 25% of the total cost
·
If cancelled 2 to 10 days prior to departure, or
thereafter, the cancellation fee shall be 50% of the total cost
·
Since tour rates are based on group participation /
or minimum person requirements, NO REFUNDS can be made for any
services or any part of the program not used, after the commencement
of the tour.
·
If the cancellations are made due to the obligatory
reasons like force-majeure situations beyond the control of the
participants our company can be flexible on this issue as to charge
only the expenses imposed on to us by the third parties or may waive
any of the cancellation charges depending on the situation.
Last Minute Service Changes:
Last minutes changes just prior to
the service commencement date or at the time of implementation stage
cause a lot of problems and extra expenses for us. However, we
always do our best to assist to our esteemed clients to comply with
their last minute requests. Any extra costs for such requests should
be settled right away while any refunds can only be worked out at
the conclusion of the services - 15 days later after the completion
of the overall services.
Closures:
The museums and historical sites that
are under the control of the Ministry of Culture are closed during
the first morning of the religious holidays while shopping malls and
other stores can be closed during the entire official holiday. The
museums like Green Mausoleum in Bursa that are governed by
the other institutions rather than the Ministry of Culture and some
historical shopping malls like Covered Bazaar and Egyptian
Bazaar are closed during the whole public holiday period. Below
are the official holiday dates that are current for the year 2008.
Please note that we take no responsibility for any kind of
inconvenience that may emerge due to the closures.
01
January
New Year’s Day
23
April
National Independence & Children’s Day
19
May
Youth Sports Day
30
August
Victory Day
29
October
Republic Day (Anniversary of the declaration of the Turkish
Republic)
30
September, 01, 02 October Ramadan
Feast
08,
09, 10, 11 December
Feast of Sacrifice (Feast of Adha)
Beyond these specific closures the
routine closure days are denoted at the related itinerary to avoid
any potential problem in this respect.
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